Let me set the scene. It’s Monday morning, there is a small line building at the [easyazon_link asin=”B00AQ9NI36″ locale=”US” new_window=”yes” nofollow=”default” tag=”webtechdeals-20″]fancy coffee maker[/easyazon_link], you know the one with all those [easyazon_link asin=”B004UZCADG” locale=”US” new_window=”default” nofollow=”default” tag=”webtechdeals-20″]blue leds[/easyazon_link]. Something isn’t quite right though, it’s just beeping and not spewing out any hot java goodness. You’ve already had several cups of coffee as you have been at the office at least a good 3 or 4 hours before the regular office staff working on a large scale deployment of the newest and greatest things because your job requires you to take care of things with as little disruption to the office staff’s YouTube video watching antics as possible.
Then you get several phone calls. No, not the usual “my computer is slow because I’m downloading a 10 year compilation archive of cat pictures from around the world.” These calls are about the coffee maker not working. You know, that fancy new [easyazon_link asin=”B00AQ9NI36″ locale=”US” new_window=”yes” nofollow=”default” tag=”webtechdeals-20″]Keurig[/easyazon_link] or [easyazon_link asin=”B00005IBX9″ locale=”US” new_window=”yes” nofollow=”default” tag=”webtechdeals-20″]Cuisinart[/easyazon_link] or whatever it is they have now.
Just when you day is nearly half over, at least the part where you are required to be at the office, you now have open trouble tickets for the coffee maker of all things. We know the reality of supporting technology is that you never really get time off. You kindly reply to your co-workers that you really can’t help with the coffee maker, most of them have a puzzled look and ask you “why not?” You give them the basic explanation about how things work and that you are responsible for things like computers, office phones, fax machines, cell phones, etc… They sigh quietly and retreat to their cubicles.
An hour later you get a phone call from the boss asking what the problem is with the coffee maker. At this point you’re pretty frustrated that you are now responsible for the operation and maintenance of the office coffee maker, the water cooler is probably next.
If it has a power button and blinking lights chances are very good that it will become your problem. I keep an extra coffee maker brand new in box stashed in the IT supply room, it has a special label on it, “performance upgrade.” Problem solved!